Help Paying Your Bill

Need help paying your bill?

Banner Health Financial Assistance Programs provide Discounted and Charity Care to patients who are Uninsured, Underinsured and Medically Indigent. The program is available in Banner hospitals and certain other BH entities. Uninsured Patients have no third-party or government insurance and are charged the self-pay rate for covered services. Underinsured Patients have insurance but face financial hardship due to high deductibles, co-pays, or co-insurance. Medically Indigent Patients have medical expenses exceeding 50% of their household income, including both Banner and non-Banner services.

If you are an Underinsured or Uninsured patient, you may qualify for a discounted rate if you do not meet the qualifications for the Financial Assistance Program based on Federal Poverty Level guidelines. Qualification for the discounted care means, you will be charged 1.25 x AGB (Amounts Generally Billed,) which is based upon the average of the amounts that would have been paid to the Hospital by private health insurers and Medicare (and co-pays and deductibles) for the medically necessary services you receive if you had been insured.  For a list of Banner’s standard charges and shoppable services review our hospital price transparency information and select your facility.

Eligibility for financial assistance is based on household income if: (1) the patient’s annual household income and household size is equal to or less than 400% of the Federal Poverty Level; or (2) medical expenses, including both Banner and non-Banner services, exceed 50% of their household income. The amount of assistance will be approved on a sliding scale depending on household income and all medical expenses. 

How to apply

1. Choose the state where you were treated from the list below.
2. Click on the Financial Assistance Application Form.
3. Fill out all required information and attach supporting documents.
4. Send your completed form by mail or email to the address provided on the Application Form.

Spanish and other translations of Banner's Financial Assistance documentation are available in the admitting area. They may also be requested by contacting Banner Health at (888) 264-2127. 

Any questions regarding the Banner financial assistance programs, or you need help establishing a payment arrangement please contact us at (888) 264-2127 Monday through Thursday 8 a.m. – 7 p.m.; Friday 8 a.m. – 5 p.m.; Saturday 8 a.m. – 12 p.m. (all times are MST). Learn more about payment plans and financing options.

The California Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.

Other health programs

• Banner Health partners with a nonprofit organization called BenefitsCheckUp, which helps thousands of people find programs for those age 55 and older. These benefits may pay for some costs of prescription drug, health care, utilities and other essential items or services. To check benefits available in your area, go to www.benefitscheckup.org. 
• There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at (888) 804-3536 or go to healthconsumer.org for more information.

Financial Assistance Program and discounted rate

• Arizona Region
• California Region
• Colorado Region
• Nebraska Region
• Nevada Region
• Wyoming Region