Financial Assistance eligibility for California patients is based on household income. Patients will qualify if: (1) their annual household income and household size is equal to or less than 400% of the Federal Poverty Level; or (2) medical expenses, including both Banner and non-Banner services, exceed 50% of their household income. The amount of assistance approved is on a sliding scale depending on household income and all medical expenses.
Patients who qualify for financial assistance will not be charged more than the expected payment limit under California Health & Safety Code §127405(d), or the Amounts Generally Billed (AGB), which reflects the average payment Banner would receive from Medicare or Medi-Cal for the same services. For a list of Banner’s standard charges and shoppable services review our hospital price transparency information and select the California facility where you were treated.
ATTENTION: If you need help in your language, please call (888) 264-2127 or visit Banner Lassen Medical Center. The office is open 6 a.m. - 10 p.m. and located at 1800 Spring Ridge Drive, Susanville, CA 96130. Aids and services for people with disabilities, like documents in braille, large print, audio and other accessible electronic formats are also available. These services are free.
Hospital Bill Complaint program
The Hospital Bill Complaint program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint program. For more information or to file a complaint, go to HospitalBillComplaintProgram.hcai.ca.gov.
Rosenthal Fair Debt Collection Practices Act
If your account is sent to collections, debt collectors must follow state and federal laws. They cannot use threats, false statements, obscene language, or share your debt details with others—except your attorney or spouse. They generally may not contact you before 8 a.m. or after 9 p.m. and may only reach out to others to confirm your location or enforce a judgment. For more information, contact the FTC at 1-877-FTC-HELP (TTY 711) or visit www.ftc.gov. Nonprofit credit counseling may be available in your area.
How To Apply - California
Application Forms – California
Sign in to Patient Account