Sending a message to a provider on someone else’s behalf

To message a provider for a child, dependent adult or family member, you must first have proxy access. Providers can only respond to messages sent through the patient’s or proxy’s account.

Access messages from your Banner Health account:

• Option 1: From the Banner Health account homepage, select “Messages.”
• Option 2: In the Banner Health App, go to the “Menu” tab and select “Messages.”
• Option 3: From the Medical Chart menu  on the homepage:
  • On mobile, tap the three-line menu in the top left.
  • On desktop, the menu is on the left side.
  • Select “Messages” > “Inbox.”

To send a message:

1. Click “Send a message.”
2. From the dropdown, choose who you’re sending on behalf of.
3. Enter the provider’s first and last name (no titles like Dr., MD, NP).
   • Example: “Jane Doe” instead of “Dr. Jane C. Doe, MD.”
   • If your provider has multiple locations, select the correct clinic.
   • Note: Banner Urgent Care and hospital providers are not available for messaging.
4. Select the provider and location.
5. Choose a subject.
6. (Optional) Select "Choose File" to add attachments (up to 25MB each).
7. Write your message and click “Send.” Avoid copying and pasting text from other applications as this may disable the send button.

If you cannot find your provider: 

• Double-check spelling and clinic location.
• Look in your Visit Care Summary under “Continuity Documents.”
• Call your provider’s clinic or check your appointment confirmation email for details.