Thank you for choosing Banner Family Pharmacy - Specialty for your medication needs.
Some medicines require more than just a prescription; they need special care, storage and guidance. At Banner, our Specialty Clinical Pharmacists are here to support you throughout your treatment and help you reach your health goals.
When you partner with Banner Family Pharmacy – Specialty, you get more than medication. You get personalized services, including free delivery, refill reminders and therapy management programs. These programs are designed to ensure that you get the most from your medications. While no treatment works 100% of the time, we work closely with you and your doctor to adjust your medication plan, if needed.
We also offer support through our patient advocates. They can assist with insurance and explore other financial assistance programs. While financial aid is not guaranteed and depends on your insurance and income, we will do our best to help you find resources.
Our services are available in Arizona, Colorado, Nebraska, Nevada, New Mexico, Utah and Wyoming. Some prescriptions may be processed at a remote Banner Family Pharmacy location in Arizona.
Please note: Enrollment in our program does not guarantee specific clinical outcomes.
Specialty medicines are unique. There are some important things to know about how our pharmacy works to make sure you get the most from your specialty medicines.
Banner Family Pharmacy – Specialty will select a preferred generic (non-brand) product unless you or the doctor asks to fill the brand name only. Non brand products are safe and good substitutes for brand name medicines and are often used to save you money. When a non-brand product is available, we will use the preferred non brand product instead of the brand name in most cases. You or your doctor can ask for a brand name product, but sometimes these products may cost more.
Certain specialty medicines may not be available for us to give to you. If your medicine is not available through us, we will work with you to get your medicines from another pharmacy. We will work with your benefits manager to arrange your care and move your prescriptions on your behalf.
Our staff will look for the best specialty pharmacy for you, based on your insurance and health plan. If we cannot fill your prescription, our staff will transfer your prescription to the preferred pharmacy in your plan. We will work with that pharmacy to arrange your care and transfer your prescriptions on your behalf.
We’ll call you about a week before you run out of medication to arrange your next delivery. This allows time for insurance billing and any issue resolution. We also offer mobile-enabled refills and patient evaluations. Answering these questions on your phone helps limit follow-up calls.
If you do not hear from us, please call at least three business days before your medication runs out. You can also call us during business hours to check your order status, get insurance or benefit information, or request materials by mail or fax.
We track deliveries daily. If there’s a delay, we’ll work with delivery partners or create a backup plan so you get your medication when needed.
In emergencies or unexpected events, we’ll help transfer your prescription to another pharmacy.
We practice the highest level of quality to make sure your medicines are correct and safe.
If you have any questions, suspect an error, or would like to submit a complaint, please call us at (844) 747-6442.
Some of your prescriptions may be processed by a remote Banner Family Pharmacy location in Arizona.
Our specialty pharmacy staff are highly trained professionals dedicated to managing complex and high-cost medications, ensuring you receive personalized care and support throughout your treatment journey.
Our Specialty Clinical Pharmacists are here to help you get the most from your treatment. You may opt out of these services at any time by speaking with a pharmacist or pharmacy technician.
They can help:
To speak with a Specialty Clinical Pharmacist, call us at (844) 747-6442 during business hours.
PPAs support you with insurance and billing. They work closely with pharmacists and billing teams to answer questions and identify payment options, including financial assistance if eligible. Let your PPA know if your insurance changes.
Payment options include:
Call (844) 747-6442 during business hours to reach a PPA.
Note: Patients with government insurance plans may not qualify for certain assistance programs.
For help or questions, call us at (844) 747-6442. Business hours vary by location. For urgent needs after hours, you can still call us and someone will help you, 24 hours a day, 7 days a week.
Other helpful resources:
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